Am I alone in being frustrated on an almost daily basis when dealing with suppliers? I’m convinced the ‘who cares’ attitude is spreading like an epidemic. Let me give you a quick run down of just one of this week’s fiascos to demonstrate what I mean.
A package from one of my suppliers was overdue for delivery from a well known courier company, even though the tracking showed that it had been sitting on a shelf in the local depot for several days. Now, I live in a reasonable size city, Salt Lake City in fact, which has a decent size population and infrastructure – heck, there’s even an IKEA, and there ain’t many of those across the U.S. I’m not talking about Barstow here (no offence to Barstow readers, I’m not picking on you, I promise).
Anyway, so I get on the phone with the ‘customer service’ advisor who tells me that they only deliver on certain days of the week – I’m serious! Apparently however, I’m permitted to trudge the 15 miles out there to collect the package if I want it before they were ready to find a slot in their random delivery schedule.
I considered pursuing the line of reasoning that since I’d paid for two day shipping, I’d kinda’ hoped that I’d see it within 2 days of ordering, but I thought better of it. I didn’t want to appear unreasonable or demanding. Instead I bit my tongue and dutifully trotted off down to the depot and stood my turn in line until permitted to utter my request.
Not much to do while waiting, other than eavesdrop on a phone conversation between a customer and a ‘support’ rep. Obviously I couldn’t hear the customer, but fortunately in this instance, the rep had a habit of repeating the caller almost verbatim, which under normal circumstances would have been highly irritating.
Anyway, I digress. This is how the conversation went:
“So you’re saying that the driver threw the box over your fence, is that right?”
“Well, obviously I wasn’t there, but I’m sure he just wanted to make sure the package was hidden from the view of any passers by.”
“Oh, you’re saying the fence is 7ft high?”
“And the antique set was smashed?”
“Mmm, that happens a lot. I hope it was insured.”
I’m not making this up, I wish I was. At that point I was feeling absolutely thrilled that I’d escaped with only having to go outside in the freezing cold in the middle of the winter and drive 15 miles – it was a relief to know that I’d intercepted the sequence of doom, before my box had got to the throwing over the fence part.
I got my box, and little did it know that it had been spared the physical trauma that apparently was a standard feature. I didn’t even throw the box away after emptying its contents, it seemed cruel, it needed protecting…
Okay, so I got a little carried away, but actually I’m deadly serious about the lesson here. Customer service is such a rare commodity that it’s in danger of becoming extinct.
Let’s face it, the times when we experience great service with a smile are now so rare that we tell everyone, and they’re suitably impressed.
If providing outstanding customer service and keeping customers happy is a high priority for you and your staff, you’ll immediately put your business a giant leap ahead of all your competitors. It’s such a ridiculously simple principle to comprehend, but sadly many more overlook it than ‘get it’. Be one of the ones who gets it. Give it time and your business will explode over the long-term, I guarantee it.
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- My Twin Haunts Me: A captivating blog exploring the world of paranormal experiences, supernatural phenomena, and spiritual encounters, sharing personal stories, investigations, and insights.
- Crypto Nice Deals: Your go-to resource for finding the best deals, discounts, and promotions in the cryptocurrency space, helping crypto enthusiasts save money on exchanges, hardware wallets, and other crypto-related products.
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- Great Crypto Coin Biz: A comprehensive resource hub for crypto enthusiasts, offering market analysis, investment strategies, educational content, and news updates to support individuals in their crypto ventures.
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- Best Crypto Major: An informative website highlighting the top cryptocurrencies, their features, use cases, and potential for growth, guiding investors in identifying promising crypto assets.
- Let’s Crypto: A community-driven platform fostering discussions, sharing insights, and promoting collaboration among crypto enthusiasts, traders, and blockchain technology enthusiasts.
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- Organics Cannabis: A trusted source for organic and sustainable cannabis products, offering a wide range of organically grown flower, concentrates, edibles, and wellness products for conscious consumers.
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- Earth Origins CBD: A reputable CBD company dedicated to providing high-quality CBD products sourced from organic hemp, supporting wellness and natural alternatives for individuals seeking CBD solutions.
- The Cannabis Insiders: A trusted source for insider perspectives, expert interviews, and industry analysis in the cannabis space, offering valuable insights into the business, culture, and regulatory landscape of cannabis.
- LifePlan CBD: A comprehensive resource hub for CBD enthusiasts, providing educational content, product recommendations, and user experiences related to CBD oils, tinctures, topicals, and more.
- Economie FR NL: A bilingual platform (French and Dutch) delivering economic news, market analysis, and business insights, catering to readers in France and the Netherlands.
- Invest Ways: An investment-oriented platform providing investment strategies, market analysis, and educational content to help individuals make informed decisions and achieve financial growth.
- Boutique Berenas: An online boutique offering a curated collection of fashion, accessories, and lifestyle products, combining style and quality to provide a unique shopping experience.
- The Beauty Spot Blog: A beauty and skincare blog featuring product reviews, beauty tips, and expert advice, helping readers enhance their beauty routines and explore the latest trends in cosmetics.
- Magazine BLife: An online magazine covering a wide range of topics, including lifestyle, health, fashion, travel, and culture, providing engaging articles and insights for readers.
- Scarlet Technologies: A technology-focused company specializing in software development, IT consulting, and innovative technological solutions, empowering businesses to thrive in the digital era.
- Briscevents: A professional event management company specializing in planning and organizing a wide range of corporate and social events, ensuring seamless execution and memorable experiences for clients.
- Cloud9 Cars: A luxury car rental service offering a premium fleet of high-end vehicles for individuals seeking a stylish and comfortable transportation solution in the UK.
- BKGlasshouse: A reputable glass products manufacturer and supplier, offering a wide range of glass solutions for residential and commercial projects, including windows, doors, mirrors, and glass accessories.
- Financial Cryptos Trading: An online platform providing comprehensive resources, tools, and insights for individuals interested in cryptocurrency trading, empowering them to navigate the dynamic crypto market effectively.
- Chillinorth Holidays: A travel agency specializing in organizing memorable and relaxing holidays in the UK’s picturesque North, offering customized itineraries and personalized service.
- Trading4Business: A platform catering to business professionals and traders, providing market analysis, trading strategies, and educational resources to enhance their trading performance and business acumen.
- School Guide Edinburgh: An informative platform offering guidance, insights, and information on schools in Edinburgh, helping parents make informed decisions about their children’s education.
- Neyoucar: An online marketplace connecting car buyers and sellers, facilitating a seamless and transparent car purchasing process while providing a wide selection of quality vehicles.
- Tripter: A travel website featuring curated travel guides, destination recommendations, and travel tips for individuals seeking inspiration and practical advice for their next adventure.
- Healthy Living Retreats: A retreat organization offering rejuvenating and wellness-focused retreats, providing individuals with an opportunity to unwind, recharge, and embrace a healthier lifestyle.
- Trend4Girls: A fashion and lifestyle platform dedicated to inspiring and empowering women, offering the latest trends, style advice, beauty tips, and lifestyle content.
- Lead Technology: A lead generation company helping businesses acquire high-quality leads through targeted marketing strategies, data-driven approaches, and lead nurturing techniques.
- Travel Router: A provider of portable Wi-Fi routers for travelers, ensuring reliable and secure internet connectivity while abroad, enhancing the travel experience.
- My Chill Thoughts: A blog and platform dedicated to promoting mindfulness, relaxation, and mental well-being, offering practical tips, resources, and insights for achieving inner peace and balance.
- Lumens Education: An education consultancy specializing in supporting students in their academic journey, offering guidance, tutoring, and resources to maximize their learning potential.
- Carm Technology: A technology-focused company providing innovative solutions and consulting services to businesses, helping them leverage technology to enhance efficiency and productivity.
- TechnoTV: An online platform featuring the latest technology news, reviews, and informative videos, catering to tech enthusiasts and keeping them updated with the ever-evolving tech world.
- Law Staff Online: A recruitment agency specializing in connecting legal professionals with job opportunities in the legal industry, offering tailored recruitment solutions for law firms and legal departments.
- Lawes Juridic: A legal services provider offering a comprehensive range of legal solutions, including legal advice, document preparation, and representation, serving individuals and businesses.
- RBD Dentist: A dental practice dedicated to providing high-quality dental care and oral health services, offering a wide range of dental treatments and personalized care for patients.
- Home Sweep Home: A professional cleaning company offering reliable and thorough cleaning services for residential properties, ensuring a clean and comfortable living environment for homeowners.
- Sage Investment Management: An investment management firm specializing in providing tailored investment solutions, financial planning, and wealth management services to individuals and businesses.
- Leather Fashion Online: An online retailer offering a wide selection of fashionable leather products, including jackets, bags, and accessories, catering to individuals seeking stylish and quality leather goods.
- Me Oh My Pie Shop: A charming pie shop offering a variety of delicious handmade pies, both sweet and savory, made with high-quality ingredients and traditional recipes.
- Home Raffler: A platform hosting property raffles, giving individuals the chance to win their dream homes through affordable ticket purchases while supporting charitable causes.
- Restaurante El Torreon Grazalema: A renowned restaurant located in Grazalema, offering a delightful culinary experience with a menu featuring traditional Spanish dishes prepared with locally sourced ingredients.
- Evay Style: An online boutique offering stylish and trendy clothing, accessories, and footwear for women, providing fashion-forward options for various occasions.
- Business Worx: A business consultancy firm providing strategic advice, operational support, and growth strategies to businesses, helping them optimize their performance and achieve their goals.
- Enterprise Force: A business services company offering a wide range of solutions, including marketing, consulting, and technology services, empowering businesses to thrive and achieve success.
- Hotel Saint George Prague: A luxurious hotel located in Prague, offering upscale accommodation, top-notch amenities, and personalized service, ensuring a memorable and comfortable stay for guests.
- City Love: A website dedicated to celebrating and promoting the vibrant culture, attractions, and experiences of various cities around the world, offering travel guides, recommendations, and insights for city enthusiasts.
- Opisy GG: A platform providing creative and engaging descriptions, quotes, and messages for users of the GG messaging service, allowing them to express their thoughts and emotions in a unique and expressive way.
- San Sebastian Restaurant Week: An annual culinary event in San Sebastian, Spain, showcasing the city’s diverse and exquisite gastronomy through special menus, events, and promotions, attracting food lovers and culinary enthusiasts.
- Exciting Biz: A business resource platform offering valuable insights, articles, and resources for entrepreneurs and business owners, providing inspiration, guidance, and practical tips for building and growing successful businesses.
- Plum Tomatoes Restaurant: A charming and popular restaurant specializing in Italian cuisine, known for its delicious pizzas, pasta dishes, and authentic Italian flavors, providing a warm and inviting dining experience.
- Otogaz Cafe: A cozy and stylish cafe offering a variety of beverages, snacks, and light meals, providing a relaxed and welcoming atmosphere for customers to unwind and enjoy their time.
- Crypto FX Broker: An online brokerage platform catering to cryptocurrency traders and investors, providing a user-friendly interface, advanced trading tools, and a wide range of crypto assets for trading.
- i-Business News: A reputable online publication delivering up-to-date news, insights, and analysis on various business sectors, including finance, technology, entrepreneurship, and global markets.
- The Home Foreclosure Help: An informative resource website offering guidance, tips, and support for individuals facing foreclosure or seeking assistance in navigating the complex process of home foreclosure, providing valuable resources and expert advice.
- 123CryptoTrading: An online platform offering educational resources, trading signals, and market analysis for cryptocurrency traders, empowering them with knowledge and tools to make informed trading decisions.
- Crypto Bizness: A comprehensive platform providing news, insights, and resources related to the cryptocurrency industry, including blockchain technology, ICOs, and market trends, catering to crypto enthusiasts and investors.
- Crypto Incoin: A cryptocurrency information portal offering real-time data, analysis, and resources on various cryptocurrencies, enabling users to stay updated with the latest developments and make informed investment decisions.
- Crypto Live Trade FX: An online trading platform catering to cryptocurrency traders, providing a secure and intuitive platform for buying, selling, and trading cryptocurrencies, with a focus on seamless user experience.
- CryptoLite Traders: An online community and trading platform for cryptocurrency enthusiasts, offering trading signals, market analysis, and educational resources to enhance trading skills and strategies.
- Business Times: A reputable business news website delivering the latest updates, analysis, and insights on global business trends, economic developments, and market dynamics, catering to professionals and industry stakeholders.
- BizWiz3D: A business consultancy providing innovative and 3D-thinking solutions to businesses, helping them overcome challenges, optimize operations, and achieve sustainable growth.
- Wallbursh Investments: An investment management firm offering a range of financial services and investment solutions, including portfolio management, wealth planning, and asset allocation, tailored to the unique needs and goals of clients.
- Raj Caps Industries: A leading manufacturer and supplier of high-quality plastic caps and closures for various industries, offering innovative packaging solutions and customization options.
- News Broadcast: A reliable source of news and updates covering a wide range of topics, including politics, current affairs, technology, and entertainment, providing timely and accurate information to readers.
- NewzMania: An online news platform delivering curated news, trending stories, and interesting articles from around the world, offering a diverse range of topics and perspectives to keep readers informed and engaged.